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Due to our integration with our suppliers, it is very difficult to cancel orders and in many cases, the orders are already placed within minutes by our suppliers.
If you must cancel your order, you must login to your account and submit a cance... Read more
GoVets currently ships to locations within the lower 48 contiguous United States. GoVets does not ship to Alaska, Hawaii, or Puerto Rico. GoVets does not support shipping to PO Boxes, as stated on our checkout page. Orders submitted to a PO Box wi... Read more
To prevent fraudulent activity, once an order is placed you cannot change the address on file. Make sure that your address is up to date on your profile.
If your order has been updated with the status of Backordered, it means that the estimated delivery date for your order is expected to be pushed out beyond the standard 7-10 business days for more GoVets Orders. This may happen due to several reasons,... Read more
Please refer to our Return policy for all Return and Exchange details.
GoVets does not have a minimum order amount. Any product can be ordered and all products include free shipping. All products include free shipping to the 48 contiguous United States. Read more
Please go to our Help Page to submit a ticket, contact a support agent, or address other questions.
Please have the following details readily available when chatting or s... Read more
It is the customer's responsibility to provide a valid shipping address. If not, you may be responsible for shipping charges up to the cost of the item to return it, so a refund can be processed by our fulfillment team. If the item is lost in transit... Read more
Many of our government buyers require the use of the IPP platform (IPP.gov), also known as the Invoice Processing Platform. Due to previous contracts received through the platform, we are already registered within IPP. If you are a Governme... Read more
One of our goals for GoVets is to make the Account setup, Account Management, Checkout process and Order Management as simple as possible and with the least amount of friction for our customers so they can process their orders. This sometimes req... Read more
Please send us a Bill of withdrawal or re-billing statement so we can submit detailed evidence to our credit card processing partner.
Please refer to GoVets Terms and Conditions or our Cancellation Policy for Details. Read more
GoVets Cash Rewards is an exciting program that GoVets launched in June, 2022 to give our loyal customers additional opportunities to earn money savings towards future orders on GoVets. This program essentially rewards our customers our very own ... Read more
GoVets Cash Rewards offer our customers to save on future orders by taking advantage of promotions, and other opportunities to earn GoVets Dollars. GoVets Dollars have various expiration timelines based on the type of GoVets Dollars that the customer ... Read more
GoVets Cash Rewards can be earned by any of our GoVets customers. Even guest customers have the opportunity to earn Cash Rewards that can be used towards future orders. The only way to know your Rewards balance is to Register your GoVets Account and ... Read more
No - It is not possible to apply rewards towards previous orders. If you already made a purchase on GoVets, we will not be able to apply rewards as credit towards your existing order.
Once you earn GoVets dollars, you may use them immediately after they have been earned in your account. If you must cancel your order, the earned GoVets Dollars will be removed from your account. However, if your order needed to be canceled... Read more
You can combine GoVets Cash Rewards with other forms of payment on GoVets, as shown on our Accepted Forms of Payment page. Y... Read more
GoVets sends all customers several emails throughout the purchase. Please check your inbox for Emails from NoReply@GoVets.com .
Please DO NOT response to any emails from Read more
GoVets offers our Business and Government customers the ability to Request a Quote for any products on GoVets.
If you would like to request a quote on GoVets, you can follow these si... Read more
Everything on GoVets is NEW unless otherwise specified on the product description or on the Tab called "More Information". Click on the More Information Tab and the attribute "Condition" will indicate if this item is New or Used. Read more
Customers often ask us why we charged their credit card immediately after their order was placed, when in reality, our system only performed an authorization on their card rather than actually capturing the payment.
If this... Read more
There are times when we will require our customers to fill out the Credit Card authorization form and provide us additional information. There are various reasons that may trigger this request, including (but not limited to) one or more of the fo... Read more
To check the status of your order, please Sign In to your GoVets account. If you have not created an account, p... Read more
When your product arrives with missing or defective items, go to our Help Page and contact us about your order as soon as possible. ... Read more
When customers initiate a return for an order that they previously used their GoVets cash rewards towards, those GoVets Dollars will be forfeited. That is, the amount originally paid by the customer will be returned to their ori... Read more
Govets has partnered with industry leading partners to help maximize the security of our transactions and minimize fraudulent transactions.
Vouched is award-winning AI and CV that powers ... Read more
Please refer to GoVets Terms and Conditions or our Cancellation Policy for... Read more
GoVets offers several promo codes and promotions throughout the year for various events, celebrations and milestones. Some of these promo codes have certain limitations that do not always apply in every circumstance. If you have tried to use a promo ... Read more
RETURN/REFUNDS POLICY
As part of the GoVets Terms that customers agree to when signing up for an account and/or making a purchase on GoVets, the following Return/Refund Policy applies... Read more
There are times when our suppliers cannot fulfill orders on GoVets or that customers prefer to cancel and order for various reasons. In these cases, the status of the Order will be changed to Cancelled (Refunded). When this occurs, it means... Read more
If you are having issues with the product you purchased, and it has been outside the return window specified in our Return Policy, we strongly suggest reaching out to the manufacturer of the product th... Read more
GoVets may require customers to provide additional information to authorize a transaction. We evaluate all orders individually and based on order amounts, differences between billing and shipping, customer account information, or fraud score for ... Read more
Sign-up for Net 30 Terms:
GoVets and Resolve h... Read more
GoVets offers Net 30 Terms to businesses through a partner service called Resolve
How does Resolve work w... Read more
Customers that would like to make a payment using a Check must follow these steps:
1) Create an account on GoVets.
2) Submit a Read more
Customers that would like to make a payment using a ACH or WIRE must follow these steps:
2) Submit... Read more
Customers that would like to make a payment using PayPal must follow these steps:
2) Submit a... Read more
Store Credit - GoVets allows customers to purchase store credit using one of the following payment options: CREDIT CARD, DEBIT CARD, ACH, CHECK, WIRE, PAYPAL, or VENMO. Read more
GoVets sends unpaid accounts to debt collection partners who will work with customers to repay their debt. Our collection partners may also get lawyers involved, the authorities involved and if necessary, will litigate to collect unpaid debts. Read more
GoVets accepts the following forms of payment.
Customers that would like to make a payment using Venmo must follow these steps:
Yes. GoVets is PCI-compliant. Privacy and security is at the top of our priority list, and this includes PCI compliance. As stated in a similar Read more
GoVets has partnered with some of the largest, most secured companies to maintain and protect your card information, including Stripe. When you make a payment on GoVets, your card information is maintained within Stripe's PCI DSS secure servers u... Read more
Once you are approved for Net30 terms on Govets, you can select the Purchase Order payment type o... Read more
If you are having issues activating your account or verifying your email, please click on the following link, enter the email address that you used to register your account on GoVets, enter the captcha, and click on the button RESET MY PASSWORD button ... Read more
Go to the GoVets Password Reset Link and follow the instructions. Submit a ticket and/or go to our Read more
If you have multiple billing and/or shipping addresses and you need to make a change to the default billing or shipping address in your account, please follow these steps:
Read more
GoVets offers Store Credit to customers for various reasons. Customers can review their store credit balance by following these steps:
1) Login your GoVets Account
2... Read more
GoVets never stores or maintains our customer's credit card information. We partner with leading organizations that are all PCI-DSS compliant. We furth... Read more
All active GoVets promotions offered by GoVets community can be seen on the following page: GoVets Promotions.
GoVets provides customers different opportunities to add promotion codes to their orders. Please note that not all orders or products qualify for promotion codes. If you have a promo code that you received from ... Read more
GoVets Cash Rewards is a bonus that we offer our customers for various types of promotions and activities that will give customers opportunities to save on future orders on GoVets. GoVets Cash Rewards have an expiration date that varies based on ... Read more
Starting in June, 2022, GoVets is excited to begin offering the GoVets Cash Rewards program, our very own form currency available for all of our customers exclusively on GoVets.com. Similar to other popular programs such as Delta Skymiles, Macy's... Read more
GoVets is proud to offer our customers great discounts when shopping between Black Friday and Cyber Monday. Checkout our Promotions page ... Read more
At this time, there are two areas where you can add a Promo code to your order.
1) The Cart, which you can review all of our items without checking out.
2) The Checkout page, where you can submit payment, but you have the option o... Read more
GoVets Cash Rewards are updated in your Rewards balance based on the following criteria:
Cash Rewards for Orders - GoVets Dollars are deposited in your Rewards account once your order has shipped and is com... Read more
Please submit your application on our GoVets Tax Exempt application form.
According to TaxJar.com, they receive tons of questions regardin... Read more
If you're a Tax Exempt buyer, please fill in the following form, select the Request Type "Tax Exemption - Submit forms to request tax exemption" and Attach all requested documentation.
ALL tax-exempt buyers on ... Read more
If you are a Tax Exempt buyer (Government or approved Tax Exempt Organization) and have submitted your tax-exempt certificate, GoVets will not include taxes on your purchases. If you a... Read more
The best way to determine all costs for an item that you are looking to purchase on GoVets is as follows:
1) Add the item to your card
2) Go to the checkout page
3) Enter all shipping information
4) Review updated tax de... Read more
If any item(s) in your GoVets purchase qualify(ies) as a tax holiday purchase, we will be glad to offer a discount. Please confirm that your item qualifies for the relevant tax holiday criteria for your given state, and notify ... Read more
Please refer to our Blog on the topic MTC and SST Tax Exemption Explained.
As a socially responsible organization, we want to support as many causes as possible that support our Veterans. We believe that there may be small groups that can benefit from GoVets Giving as much, if not much more than larger nonprofit organization... Read more
Many products on GoVets are shipped via freight delivery service. When purchasing these items, you have the following options on the product page:
Call Prior to Delivery: Select this service if you want carrier to call and pr... Read more
GoVets offers free standard shipping for all 100% of our products to the 48 contiguous United States. We typically do not ship outside the United States and do not offer shipping to Alaska, Hawaii, or Puerto Rico. We do not charge any additional ... Read more
When you receive a shipment notification, this means that our suppliers have notified us that your package is on its way to its destination. You may receive tracking information in one of the following formats:
GoVets currently only supports shipping our products to the 48 contiguous United states. Many products do have state-specific restrictions for various reasons. In general, we do not support shipments to Alaska, Puerto Rico or Hawaii. ... Read more
GoVets has partnered with one of the industry's top Fraud Detection organizations to offer a Fraud-Prevention solution that makes smarter decisions with real-time fraud intelligence. Our integrated service provides real-... Read more
If you have not received a response from GoVets, we are so sorry about the inconvenience. Please visit GoVets.com/Help and submit a ticket. Please make sure to select the most appropriate Request Type so your... Read more
GoVets is registered in the System for Award Management (SAM) under the name Veratics, Inc. Veratics Owns/Operates GoVets and Veratics has a DBA (Doing Business As) registration of GoVets. Veratics was established in January 2013, a... Read more
GoVets is registered in the System for Award Management (SAM) under the name Veratics, Inc. Veratics Owns/Operates GoVets and Veratics has a DBA (Doing Business As) registration of GoVets. Veratics was established in ... Read more
Yes - GoVets is owned/operated by Veratics, Inc, who is registerd as a Service-Disabled Veteran-Owned Small Business in https://www.vetbiz.va.gov. When searc... Read more
Yes - Here are details about Veratics, Inc (DBA: GoVets):
Yes - Veratics, Inc (DBA: GoVets) is a Disability:IN Service Disabled Veteran Disability-Owned Business Enterprise (SDV-DOBE). Click Here to view other certifications.
GoVets is a Socially Responsible Marketplace (SRM), which is a Read more
At GoVets, we are confident that we offer Americans the best value available from any online superstore for the following reasons:
GoVets ensures that Buyers can shop with peace of mind knowing they are protected by the latest technology and processes back by rigorous standards. We completely control the source code for the GoVets platform and we leverage our experience providing ... Read more
Yes - Veratics, Inc (DBA: GoVets) is New York State Service-Disabled Veteran-Owned Business (SDVOB). Click Here to view other certifications.
GoVets offers millions of products across thousands of categories to the following customers. Click on the given link for more details:
Here is a list of our NAICS Codes:
GoVets development and support facilities are located on the Space Coast in Indian Harbour Beach, Florida. Indian Harbour Beach is on a barrier island between the Indian River and the Atlantic ocean. Our headquarters is minutes away from Patrick Space ... Read more
Veratics, Inc (DBA: GoVets) has the following EIN / TIN: 46-1979298
GoVets is available to all customers located in the United States, including Consumers, Bus... Read more
GoVets has the following certifications:
Yes - Veratics, Inc (DBA: GoVets) is a Florida Veteran Business Enterprise (VBE). Click Here to view other certifications.
The NVSBC is the largest not-for-profit trade association for Veteran business owners tasked with ensuring that veteran small businesses are given first consideration for federal prime and subcontract procurement opportunities. These owners continue... Read more
GoVets is a VA-Verified Service-Disabled Veteran-Owned Small Business (SDVOSB)
According to VA.gov, the VA is one of the largest procurement organizations in the federal government, annually spending over $3 billion with verified SDVOSBs... Read more
You can thank Veterans for their service by doing the following:
GoVets is a Socially Responsible Online Store whereas Amazon.com has several vendors selling products and services as part of a marketplace. Please read our popular blog post on Amazon vs. GoVets that p... Read more
Yes - Veratics, Inc (DBA: GoVets) is the on the GSA Schedule (Contract GS35F301GA).
The best way to Reach GoVets Support is as follows:
Submit a Ticket (Recommended):
GoVets is compliant with the NDAA section 889 and we can provide Government buyers with a signed form to allow Government Buyers to make micro-purchases through GoVets. GoVets represents that we Read more
If you need to send us any information privately via fax, please fax it to: 855-365-9990 Read more
At this time, GoVets does not have an ISO 9000 certification. We are constantly evaluating the need for these types of certifications. As a Read more
GoVets launched in February, 2018. For additional details and milestones, please refer to our Blog Post on GoVets Achievements.
GoVets has a zero tolerance policy for any type of misconduct on our site. Misconduct includes, but is not limited to the following:
The following list of TAA Compliant Countries is also available in 52.225-5 Trade Agreements and Read more
Live USA-Based Read more
All GoVets Products have the following elements below the Product Name:
As an example, we will use the following product: Read more
Items you purchase from GoVets will by covered by the manufacturer's warranty. If you receive an item that is missing components, parts or that some items are defective, or give you issues within the manufacturer's warranty period, you must conta... Read more
We are interested in working with "white hat" SEO partners that want to help improve the content of our products, our brands and other benefits we can bring to the Veteran community. If you are a guest writer looking to wr... Read more
GoVets complies with all Minimum Advertised Prices (MAP) prices that we receive from our suppliers. We want to be 100^ sure that we are in compliant with our manufacturer's advertising strategies and ... Read more
