Can GoVets process a refund to a different credit card?

699 views  January 14, 2021
We often get this question from customers that would like to receive a refund on a different credit card for various reasons, with the primary reason being because the original card expired or was cancelled because of fraudulent activity.
In general, GoVets will not process refunds to a different credit card. We will still process the refund to the credit card used because in most cases, the credit card bank will redirect the refund to the customer's new or replacement card.  If for some reason the refund does not process, we will be notified, and we will refund the customer by check or a different form of payment that is acceptable by GoVets and the customer, including GoVets Store Credit.  

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