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Due to our integration with our suppliers, it is very difficult to cancel orders and in many cases, the orders are already placed within minutes by our suppliers.
If you must cancel your order, you must login to your account and submit a cance... Read more
RETURN/REFUNDS POLICY
As part of the GoVets Terms that customers agree to when signing up for an account and/or making a purchase on GoVets, the following Return/Refund Policy applies... Read more
There are times when our suppliers cannot fulfill orders on GoVets or that customers prefer to cancel and order for various reasons. In these cases, the status of the Order will be changed to Cancelled (Refunded). When this occurs, it means... Read more
Please refer to our Return policy for all Return and Exchange details.
Please go to our Help Page to submit a ticket, contact a support agent, or address other questions.
Please have the following details readily available when chatting or s... Read more
It is the customer's responsibility to provide a valid shipping address. If not, you may be responsible for shipping charges up to the cost of the item to return it, so a refund can be processed by our fulfillment team. If the item is lost in transit... Read more
When your product arrives with missing or defective items, go to our Help Page and contact us about your order as soon as possible.&... Read more
When customers initiate a return for an order that they previously used their GoVets cash rewards towards, those GoVets Dollars will be forfeited. That is, the amount originally paid by the customer will be returned to their ori... Read more
If you are having issues with the product you purchased, and it has been outside the return window specified in our Return Policy, we strongly suggest reaching out to the manufacturer of the product th... Read more
