What happens when my order is backordered?

2480 views  February 12, 2020

If your order has been updated with the status of Backordered, it means that the estimated delivery date for your order is expected to be pushed out beyond the standard 7-10 business days for more GoVets Orders.  This may happen due to several reasons, such as low stock availability, items that are known to be shipped directly from the manufacturers, etc.  

If you receive this status, you have the option to request a cancellation for your order or to ensure your items are still reserved and delivered according to the backorder estimated delivery timelines.  Please make sure to communicate directly with the seller of the item that has been backordered.  If you have any questions, contact us at https://www.govets.com/help.

As part of the GoVets Terms of Use that customers agree to when signing up for an account and making a purchase, if your order becomes backordered, then you consent to GoVets charging your payment method until such time as you cancel the applicable order. 


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