Browse our Most Common FAQs

Here is a list of our most frequently asked questions.  For additional questions, please search the GoVets FAQ Knowledge Base.

• Can I cancel my Order?
• Where does GoVets Ship to?
• Can I change the address after I have submitted an order?
• What happens when my order is backordered?
• How can I return a product that I ordered?
• What is your minimum order amount?
• What is the best way to reach GoVets Support?
• Do you offer assembly services to help customers assemble furniture or office products?
• What happens if I submitted an order to an incorrect shipping address?
• Does GoVets accept payment via the IPP (Invoice Processing Platform)?
• What are Account Setup, Shopping and Checkout page best practices for GoVets?
• What evidence do I need to provide to Govets to show my dispute has been cancelled?
• What is GoVets' cancellation policy?
• How can Business and Government customers request a Quote?
• When does GoVets Charge my Credit Card?
• Are all items on GoVets new or used?
• What is a Credit Card Authorization and how does it differ from a Capture on my credit card?
• What are the GoVets Credit Card Authorization Requirements
• How to check the status of my order?
• What happens if my order arrives with missing or defective items?
• What is Vouched.ID and why is GoVets sending me a Vouched.ID request?
• Do you have any order cancellation fees for orders or backorders?
• What are the top 10 reasons that my coupon code does not work?
• Can I cancel my Order?
• What is the Return Policy on GoVets.com?
• When can I expect funds to be returned to my credit card after my order has been cancelled?
• How can I return a product that I ordered?
• What is the best way to reach GoVets Support?
• How can I process an exchange on GoVets?
• Can GoVets process a refund to a different credit card?
• What happens if my order arrives with missing or defective items?
• What happens if my product is no longer working beyond the return / refund window?
• Does GoVets require a signed credit card authorization form?
• How can I apply for Net30 Terms with GoVets?
• What is Resolve (or ResolvePay) and how can I use it to pay GoVets using a purchase order?
• Does GoVets accept payment via the IPP (Invoice Processing Platform)?
• What payment methods are accepted on GoVets?
• When does GoVets Charge my Credit Card?
• What is a Credit Card Authorization and how does it differ from a Capture on my credit card?
• What are the GoVets Credit Card Authorization Requirements
• Is GoVets PCI compliant?
• How long do you keep my card information on file?
• What is the minimum order size requirement to purchase items via Net30 purchase order (PO) using Resolve?
• How do I activate my account or verify my email?
• How do I reset my password on GoVets?
• What is the best way to reach GoVets Support?
• How do I manage, change or update the default billing and/or shipping address details in my account?
• How can I find out how much Store Credit I have?
• Does GoVets Store my credit card information?
• How can I view promotions, deals or coupon codes offered on GoVets?
• Adding Promo Codes to Your Order
• Do you offer any Black Friday or Cyber Monday Promotions?
• How can I add a promo code to my order?
• Does GoVets Accept Reseller Certificates?
• How can I become Tax Exempt?
• As a Tax Exempt buyer, why are taxes still showing up in my cart?
• How can I calculate taxes for an item I want to purchase on GoVets?
• Does GoVets participate in Tax Holidays?
• What do the options mean for a product that ships via freight (liftgate, call ahead, residential delivery)?
• What is your Shipping Policy?
• What is the best way to reach GoVets Support?
• Do you offer assembly services to help customers assemble furniture or office products?
• When does GoVets Charge my Credit Card?
• Why isn't my tracking number showing any information about my shipment?
• Does GoVets ship to Hawaii, Puerto Rico or Alaska?
• Can I sell my products on GoVets?
• How do I manage, change or update the default billing and/or shipping address details in my account?
• How does GoVets handle fraudulent activities?
• I have an Urgent Matter and need GoVets Support to contact me as soon as possible
• What is GoVets DUNS number?
• Is GoVets registered in the GSA's System for Award Management (SAM.gov)?
• Is GoVets verified by the Department of Veteran Affairs (VA) (VIP Vetbiz)
• Is GoVets a legit site?
• What is GoVets Unique Entity Identify (UEI) number issued by the System for Award Management (SAM) and found on SAM.gov?
• What makes GoVets a Socially Responsible Marketplace?
• How can GoVets offer Americans more value than any other Online Superstore?
• Is GoVets Secure?
• Who are GoVets Customers?
• Where is GoVets located?
• What is GoVets Employer Identification Number (EIN) or Tax ID Number (TIN)?
• Who can buy products on GoVets?
• How can I show my support for Veterans?
• How does GoVets compare to other online Marketplaces like Amazon.com?
• Is GoVets on the GSA Schedule?
• What are you customer support hours of operation?
• Is GoVets compliant with the NATIONAL DEFENSE AUTHORIZATION ACT (NDAA) section 889 (i.e. Form 889)?
• What is the GoVets fax number?
• Does GoVets have an ISO 9000 certification?
• When did GoVets begin operations?
• Can GoVets disable or blacklist my account?
• What is GoVets Cage code?
• What are Account Setup, Shopping and Checkout page best practices for GoVets?
• What is the difference between SKU, Part#, Brand and UPC Code on the Product Page?
• What type of warranty do you offer for products on GoVets.com?
• Does GoVets accept guest articles or guest posts from partners?
• What happens if my product is no longer working beyond the return / refund window?
• Does GoVets comply with Manufacturer Minimum Advertised Prices (MAP) ?
• What are the top 10 reasons that my coupon code does not work?
• How can Business and Government customers request a Quote?
• Does GoVets accept payment via the IPP (Invoice Processing Platform)?
• Does GoVets accept guest articles or guest posts from partners?
• What is Vouched.ID and why is GoVets sending me a Vouched.ID request?