Browse our Most Common FAQs
Here is a list of our most frequently asked questions. For additional questions, please search the GoVets FAQ Knowledge Base.
- Can I cancel my Order?
- Where does GoVets Ship to?
- Can I change the address after I have submitted an order?
- What happens when my order is backordered?
- How can I return a product that I ordered?
- What is your minimum order amount?
- What is the best way to reach GoVets Support?
- Do you offer assembly services to help customers assemble furniture or office products?
- What happens if I submitted an order to an incorrect shipping address?
- Does GoVets accept payment via the IPP (Invoice Processing Platform)?
- What are Account Setup, Shopping and Checkout page best practices for GoVets?
- What evidence do I need to provide to Govets to show my dispute has been cancelled?
- What is GoVets' cancellation policy?
- How can Business and Government customers request a Quote?
- When does GoVets Charge my Credit Card?
- Are all items on GoVets new or used?
- What is a Credit Card Authorization and how does it differ from a Capture on my credit card?
- What are the GoVets Credit Card Authorization Requirements
- How to check the status of my order?
- What happens if my order arrives with missing or defective items?
- What is Vouched.ID and why is GoVets sending me a Vouched.ID request?
- Do you have any order cancellation fees for orders or backorders?
- What are the top 10 reasons that my coupon code does not work?
- Can I cancel my Order?
- What is the Return Policy on GoVets.com?
- When can I expect funds to be returned to my credit card after my order has been cancelled?
- How can I return a product that I ordered?
- What is the best way to reach GoVets Support?
- How can I process an exchange on GoVets?
- Can GoVets process a refund to a different credit card?
- What happens if my order arrives with missing or defective items?
- What happens if my product is no longer working beyond the return / refund window?
- Does GoVets require a signed credit card authorization form?
- How can I apply for Net30 Terms with GoVets?
- What is Resolve (or ResolvePay) and how can I use it to pay GoVets using a purchase order?
- Does GoVets accept payment via the IPP (Invoice Processing Platform)?
- What payment methods are accepted on GoVets?
- When does GoVets Charge my Credit Card?
- What is a Credit Card Authorization and how does it differ from a Capture on my credit card?
- What are the GoVets Credit Card Authorization Requirements
- Is GoVets PCI compliant?
- How long do you keep my card information on file?
- What is the minimum order size requirement to purchase items via Net30 purchase order (PO) using Resolve?
- How do I activate my account or verify my email?
- How do I reset my password on GoVets?
- What is the best way to reach GoVets Support?
- How do I manage, change or update the default billing and/or shipping address details in my account?
- How can I find out how much Store Credit I have?
- Does GoVets Store my credit card information?
- How can I view promotions, deals or coupon codes offered on GoVets?
- Adding Promo Codes to Your Order
- Do you offer any Black Friday or Cyber Monday Promotions?
- How can I add a promo code to my order?
- Does GoVets Accept Reseller Certificates?
- How can I become Tax Exempt?
- As a Tax Exempt buyer, why are taxes still showing up in my cart?
- How can I calculate taxes for an item I want to purchase on GoVets?
- Does GoVets participate in Tax Holidays?
- What do the options mean for a product that ships via freight (liftgate, call ahead, residential delivery)?
- What is your Shipping Policy?
- What is the best way to reach GoVets Support?
- Do you offer assembly services to help customers assemble furniture or office products?
- When does GoVets Charge my Credit Card?
- Why isn't my tracking number showing any information about my shipment?
- Does GoVets ship to Hawaii, Puerto Rico or Alaska?
- Can I sell my products on GoVets?
- How do I manage, change or update the default billing and/or shipping address details in my account?
- How does GoVets handle fraudulent activities?
- I have an Urgent Matter and need GoVets Support to contact me as soon as possible
- What is GoVets DUNS number?
- Is GoVets registered in the GSA's System for Award Management (SAM.gov)?
- Is GoVets verified by the Department of Veteran Affairs (VA) (VIP Vetbiz)
- Is GoVets a legit site?
- What is GoVets Unique Entity Identify (UEI) number issued by the System for Award Management (SAM) and found on SAM.gov?
- What makes GoVets a Socially Responsible Marketplace?
- How can GoVets offer Americans more value than any other Online Superstore?
- Is GoVets Secure?
- Who are GoVets Customers?
- Where is GoVets located?
- What is GoVets Employer Identification Number (EIN) or Tax ID Number (TIN)?
- Who can buy products on GoVets?
- How can I show my support for Veterans?
- How does GoVets compare to other online Marketplaces like Amazon.com?
- Is GoVets on the GSA Schedule?
- What are you customer support hours of operation?
- Is GoVets compliant with the NATIONAL DEFENSE AUTHORIZATION ACT (NDAA) section 889 (i.e. Form 889)?
- What is the GoVets fax number?
- Does GoVets have an ISO 9000 certification?
- When did GoVets begin operations?
- Can GoVets disable or blacklist my account?
- What is GoVets Cage code?
- What are Account Setup, Shopping and Checkout page best practices for GoVets?
- What is the difference between SKU, Part#, Brand and UPC Code on the Product Page?
- What type of warranty do you offer for products on GoVets.com?
- Does GoVets accept guest articles or guest posts from partners?
- What happens if my product is no longer working beyond the return / refund window?
- Does GoVets comply with Manufacturer Minimum Advertised Prices (MAP) ?
- What are the top 10 reasons that my coupon code does not work?
- How can Business and Government customers request a Quote?
- Does GoVets accept payment via the IPP (Invoice Processing Platform)?
- Does GoVets accept guest articles or guest posts from partners?
- What is Vouched.ID and why is GoVets sending me a Vouched.ID request?