Our FAQ section is intended to provide general information about GoVets and to help buyers and sellers understand the marketplace, workflow and terminology. You can either enter keywords in the following search bar to review relevant responses, expand one of the three sections below (General, Buyers, Sellers), or submit another question for our team to add to the list.
GoVets is an online marketplace where 100% of the vendors are VA-Verified Veteran-Owned Small Businesses (VOSB or SDVOSB). Government Buyers can use GoVets to perform market research and develop consistent sources of supply from SDVOSBs. Commercial Enterprises can purchase on GoVets as a lower-risk way to meet supplier diversity goals and obligations. Patriotic citizens can thank disabled Veterans for their service by purchasing products on GoVets.
Our purpose is simple - We serve those who have served our country:
At GoVets, every order you place goes directly to a verified veteran business. We are a Socially Responsible Marketplace that was created to support Veteran Business and Veteran Causes - Over 30% of GoVets proceeds go to Non-Profit Veteran Causes of National Significance - Specifically, we have partnered with the National Veteran Small Business Coalition (NVSBC) to further drive We are not a “middle man” - we are simply a resource for Service-Disabled Veteran-Owned Small Businesses. We are the “marketplace of marketplaces” that offers preferential pricing for government purchases. No matter the order size, shipping is always free to the government. GoVets is also a marketplace where patriotic citizens can truly thank disabled veterans for their service. When you shop at GoVets, you are acting on the words, “Thank you for your service!”
VOSB: Veteran-Owned Small-Business.
SDVOSB: Service-Disabled Veteran-Owned Small-Business.
According to VA.gov, the VA is one of the largest procurement organizations in the federal government, annually spending over $3 billion with verified SDVOSBs. A verified firm is eligible to subcontract with VA's large prime contractors and has access to other federal and state agencies that include VA verification in solicitations.
Additional information about SDVOSBs, including the certification process, can be found on the VA's VETS FIRST Verification Program webpage.
GoVets is an online marketplace, similar to Amazon.com in that several vendors sell products and services as part of a marketplace of marketplaces environment. Please read our popular blog post on Amazon vs. GoVets that provides additional information regarding the benefits of using GoVets over other marketplaces, including Amazon.com.
Go to the GoVets Password Reset Link and follow the instructions. Contact firstname.lastname@example.org if you need help.
GoVets products have detailed specifications that help buyers understand the information they need to make a purchase decision as quickly as possible. The following terminology will help you navigate the details of our products.
CA Prop 65 Org Label
CA Prop 65 Wht Flag
|Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment.|
|Comparison List (+)||This link allows buyers to add items to a comparison list. The comparison list can then be selected from the GoVets menu item (Top right menu) and buyers can compare several products based on price, features, descriptions, etc.|
|Contract Number||If a product (and pricing) is listed on a Contract Vehicle, this value will specify the Contract Number and is unique to the vendor. This value is only viewable by users logged in as Government buyers (with .mil or .gov email address).|
Country of Origin for the product.
Contract Type - Indicates if a product listing and pricing is listed on a Government Contract, Government Open Market, or Commercial. * This value is only viewable by users logged in as Government buyers (with .mil or .gov email address).
|Gov't Contract Vehicle||Government Contract Vehicle - If a product (and pricing) is listed on a Government Contract Vehicle, this value will specify the Contract Vehicle name (e.g. GSA Schedule 51V). * This value is only viewable by users logged in as Government buyers (with .mil or .gov email address).|
|Green Material Flag||Indicates if a product is made out of green materials or not.|
|Hazardous Material||Indicates if a product contains hazardous material or not.|
|Item #||The unique item number for the vendor on GoVets. Item Numbers may also be called product codes, but are all unique across all products for each vendor on GoVets.|
|Lead Time||The typical time it takes for the item to be delivered.|
|List Price||Price that product sells for before any sales or discounts have been applied. This is often the MSRP (Manufacturer's Suggested Retail Price).|
|Manufacturer||Name/Brand of the company that makes the product (or provides the service).|
|MPN||Manufacturer Part Number - This is the unique item for this product, as specified by the manufacturer.|
|MSDS||A Material Safety Data Sheet (MSDS) provides basic information on a material or chemical product. It contains information on the properties and potential hazards of the material, how to use it safely, and what to do if there is an emergency. Many GoVets products have a Material Safety Data sheets and a URL to the MSDS.|
|Price||Selling price for the product or service before shipping and taxes, where applicable. * For Government buyers, shipping and taxes are always included in the price.|
|Quantity||The Quantity is a selectable value for each product. Buyers can specify the number of products (or service items) that they would like to purchase by adding to their cart. Some products may require a minimum quantity other than 1 before allowing buyers to add the item to their cart.|
|Ship Weight||The weight in pounds (LBS) of the product when shipped. This value is often used when determining shipping costs by our vendors.|
|Shopping List (+)||This link allows buyers to add items to a shopping list. This list will be saved when you are logged in and can be reviewed / updated anytime you log back into GoVets.|
|TAA||Trade Act Agreement Compliance - GSA Schedule Contracts are subject to the Trade Agreements Act (TAA), meaning all products listed on the contract must be manufactured or “substantially transformed” in the United States or a TAA “designated country”. The designated countries are composed of:
|UNSPSC||United Nations Standard Products and Services Code - A taxonomy of products and services for use in eCommerce. It is a four-level hierarchy coded as an eight-digit number, with an optional fifth level adding two more digits.|
|UofM||Unit of Measure - Each product or service on GoVets has a standard stocking unit of measurement. The price and weight are based on the Unit of measure and the UofM Quantity. There are several Unit of Measures on GoVets: EA (Each), CS (Case), PKG (Package), BX (Box), etc.|
|UofM Quantity||Unit of Measure Quantity - Each product or service on GoVets is priced based on the number of items for a given Unit of Measure. Example: "UofM: EA, UofM Quantity: 1" indicates there is a single items sold.|
|Vendor||The vendor specified on the product page is the vendor that is selling the given product or service. GoVets has over 100 vendors on our platform.|
You can call GoVets Support at 1-866-321-6321.
Our Support line is available Monday to Friday (except holidays) from 9AM to 5PM.
You can also call and leave a message, and we will get back to you at our earliest convenience.
GoVets has partnered with one of the industry's top Fraud Detection organizations to offer a Fraud-Prevention solution that makes smarter decisions with real-time fraud intelligence. Our integrated service provides real-time risk scoring, contextual and reputational data, and post-event monitoring to inform fraud analysis, support automated workflows, and power risk modeling. As a GoVets vendor, you become part of one of the largest data co-ops of shared reputational data on IP addresses, email address, shipping addresses, phone numbers, devices, and more. The Network represents over 2 billion transactions and events annually generated by thousands of global businesses ranging from independent online stores to Fortune 100 companies.
When we detect highly suspicious activities or in the rare case where we receive chargebacks related to suspicious purchases, we report these activities to the Federal Bureau of Investigation (FBI) Internet Crime Complaint Center, and the Local Authorities (Police, Sheriffs) closest to the location associated with the fraudulent activity and work with them to find these criminals and prevent them from harming our Nation's Heroes.... Our Veteran community.
GoVets DOES NOT TOLERATE Fraudsters!
GoVets has a zero tolerance policy for any type of misconduct on our site. Misconduct includes, but is not limited to the following:
GoVets reserves the right to disable and/or delete customer accounts and / or vendor stores that are found to be in violation.
Dear GoVets Customer,
GoVets received an extremely high number of orders for masks, respirators, and other similar protective wear due to recent events surrounding the coronavirus.
If you made a purchase on GoVets for one of these items, please be aware that we are working as quickly as possible to fulfill your order. In some cases, the products may have run out of stock with our suppliers, whom we are in constant communication with to get the latest status of their inventory, so we can finalize your order(s). Some of these products may go on backorder for an extended period of time. We absolutely want to earn and keep your business so we are doing what it takes to fulfill these orders. We will communicate with you as often as possible and send you updated information about your order over the coming days.
If you have any questions about your order, please contact us at the following:
Phone: 1-866-321-6321 (Monday-Friday 9AM to 5PM)
Our Chat Support Team is also available on Monday-Friday 9AM to 5PM.
Thank your for your business,
GoVets Vendors accept many forms of payment, including PayPal, Credit Cards, Net30 terms with Fundbox and Purchase Orders.
GoVets Vendors accept Visa, Mastercard, American Express, and Discover Many GoVets Vendors also support American Express (Amex) as specified during the checkout process.
GoVets Vendors accept PayPal, including PayPal Credit (for PayPal users logged into their PayPal accounts).
Businesses - GoVets accepts Fundbox, allowing business customers to receive interest-free Net30 Terms. Sign-up for Net30 Terms and purchase items on GoVets up to your credit limit.
Government Entities, Academic Institutions and Non-Profit Organizations - GoVets allows buyers to make purchases on GoVets using Purchase Orders. GoVets will then submit invoices to buyers upon processing their orders. If your organization is interested in receiving invoices as a form of payment, Sign-up using GoVets' Business Credit Application.
If you are having issues activating your account or activating your email, please click on the following link, enter the email address that you used to register your account on GoVets, and click on the button below the form to receive an Activation Email from GoVets.
Please check your inbox, and when receive the Activation Email, please click on the link within that email to activate and access your GoVets account to update your profile information, including your password.
If you need to register your email address with GoVets, please go here: Register
Many products on GoVets are shipped via freight delivery service. When purchasing these items, you have the following options on the product page:
Call Prior to Delivery: Select this service if you want carrier to call and provide delivery notification.
Liftgate Delivery: Select this service if you need shipment unloaded off truck. Service is recommended for residential or businesses without a dock.
Residential Delivery: Residential Delivery is an additional charge by our freight carriers. We offer free shipping to business addresses.
Inside Delivery: Select Inside Delivery if you need shipment unloaded off truck and delivered through first door (threshold delivery).
White Glove Delivery: If you require White Glove delivery to a different location or floor within your delivery location, please reach out to Support@GoVets.com to obtain a Quote that can be purchased separately.
GoVets currently ships to locations within the Continental United States. Many of our sellers do support shipping to Alaska and Hawaii, and APO (Army Post Office), FPO (Fleet Post Office) and DPO (Diplomatic Post Office) locations.
GoVets does not support shipping to PO Boxes, as stated on our checkout page. Orders submitted to a PO Box will be canceled.
Due to our integration with our suppliers, it is very difficult to cancel orders and in many cases, the orders are already placed within minutes by our suppliers.
If you wish to cancel your order, please reach out directly to the seller (via email or phone) that you are purchasing your items from. You can contact them using one of the following methods:
If you do not hear back from them in a timely manner, please reach out to Support@GoVets.com or Create a Ticket. You can also reach us at 1-866-321-6321 to help determine the contact information for your seller if you cannot find it. We try to respond to emails within 1 business day, but due to this delay, it may be more difficult to cancel your order before it has been processed. Please note that this statement is also specified in our terms and conditions when buying items on GoVets.
As part of the GoVets Terms that customers agree to when signing up for an account and making a purchase, the following cancellation policy applies:
If you must cancel your order, you must email the Vendor. Please include your order number and the reason for your cancellation request. Your may also email email@example.com. We respond to support requests within 1 business day. We reserve the right to refuse order cancellation requests for orders that have been processed and are in one of the following (or similar) states when reviewing your request: Processed by Vendor, In Fulfillment, Shipment Scheduled, Shipped, Complete. For approved order cancellations, if your payment method was charged, a refund normally shows up as a credit on your card within 1 to 2 business days after being received. You agree to contact the Vendor or email firstname.lastname@example.org if there are any questions, concerns regarding delays in receiving your refund.
GoVets may require customers to provide additional information to authorize a transaction. We evaluate all orders individually and based on order amounts, differences between billing and shipping, customer account information, or fraud score for the order, we will ask the customer to either authorize the transaction or provide additional information to verify their information. When a credit card authorization is required, we will ask the customer to fill out our standard credit card authorization form and email or fax it back to our GoVets support team.
GoVets offers special pricing to Government buyers and Corporate buyers that have negotiated rates with vendors on the GoVets Marketplace.
Many GoVets vendors have pre-negotiated Government pricing (e.g. GSA, FSS) that is only available to Government buyers. This Government pricing will appear when Government buyers log-in using their Government (.gov, .mil) credentials. If you are a Government buyer and need support viewing special pricing or logging in, please Contact Us.
Many GoVets vendors offer Corporate (discounted) pricing to corporations that make high-volume purchases on GoVets. This corporate pricing will appear when buyers log-in using their Corporate credentials. If you are a Corporate buyer and would like to discuss corporate pricing discount opportunities with GoVets, please Contact Us. If you need support viewing special pricing for your company or logging in, please Contact Us.
At GoVets, we are confident that we offer Americans the best value available from any online marketplace for the following reasons:
The goal of our marketplace is to create a transparent, direct transaction between buyers and SDVOSB sellers on the platform. When you make a purchase on the platform, you are paying the specific vendor that has the product listed on our marketplace.
When your cart includes products from multiple vendors, you will be directed to make individual purchases with each vendor during the checkout process. This process ensures that each vendor is individually aware of, accountable and responsible for your transaction.
You must create an account on www.govets.com with a .gov or .mil email address and attest when you register that you are a Government employee (not a contractor). The GoVets Support Team will verify and activate your government access within two business days.
If you already have an account, then please send an email to email@example.com from the email address on your account. In your email please state that you are a Government employee and not a contractor and request access. We will verify and activate your government access within two business days.
GoVets is a platform that allows buyers and sellers to communicate directly and allows them to discuss product details, pricing, custom quotes, etc. There are many ways that you can contact a GoVets Vendor from within GoVets.com:
All Products on GoVets are sold by specific vendors. When you view a product details page, you can contact a vendor directly from within that page. Select "Contact Vendor" on the product details page. You will be asked to Login or Register before being able to communicate with the Vendor.
If you would like a custom quote, please go to our Request a Quote page. Fill out the relevant details and submit your request. The GoVets support team will reach out to all relevant GoVets Vendors and you will receive a custom quote as quickly as within an hour, but some custom quotes may require a longer turn-around, up to 24 hours.
GoVets offers millions of products across thousands of categories to the following customers. Click on the given link for more details:
You can search globally, by category, by vendor on GoVets, or by reaching out to our Support Team.
Our global search allows you to search all products and services offered by all vendors across all categories.
You can search within a specific category under "Medical and Health", "Maintenance, Repair and Operations" or "Information Technology" and even drill-down within sub-categories. GoVets has hundreds of categories that you can search at any level, and all products and services within those categories will appear in your search results.
GoVets also allows you to filter by type of vendor (HUBZone,MOSB,SDVOSB,WOSB,8a) when shopping by Vendor.
For more detail see the GoVets Vendor E-Learning Center topic: Searching from the Buyer's Perspective. If you are unable to find an item on GoVets, let us find it for you by contacting our Support Team or by submitting a Request for Quote
If you are a buyer and would like to submit an RFQ to our vendors, there are two primary ways that you can do it.
On the GoVets Request a Quote page, you have the ability to fill out a form and submit documentation related to a specific set of requirements or products that you would like to receive quotes from GoVets Vendors. When you fill out the form and submit your request, it is submitted to GoVets support. The GoVets support team then forwards you request to all relevant vendors that sell similar products related to your request. You will typically receive responses via E-Mail within 1 business day.
For this option, customers have the ability to quickly request either a quote or product availability from any product on GoVets. You can do this by simply navigating to ANY GoVets product details page and below the Product image, there is a Tab called "Request Quote/Availability". Select this Tab and fill out the form details, including Quantity Requested and requested price, and upon submitting the form, the GoVets Vendor will immediately receive the Request and have the ability to return a Custom Quote Response that is available within your Account. If there is negotiated pricing or quantity discounts, they will be associated with a promotion code that will automatically be activated once you add the select item(s) to your cart when you are logged into your GoVets account. You can submit as many requests for as many products or vendors selling the same products as you wish and you will be able to see all responses in a consolidated Quote Response System within your GoVets Account.
Please submit your application on our GoVets Tax Exempt application form.
If your GoVets application has not been approved and have already paid taxes for item on GoVets and have a reseller certificate, please work directly with the GoVets vendor to either obtain a refund for your sales tax if it is their policy to accept reseller certificates. Otherwise, if you are paying sales taxes, you will need to look at other ways to recover your sales taxes from GoVets Vendors. Please see our FAQ on How to recover sales taxes from GoVets vendors for more details.
According to TaxJar.com, they receive tons of questions regarding reseller certificates (AKA reseller’s permits) every week. Here are the most commonly asked questions and answers here in our Resale Certificate FAQ list.
Important to Note: Like just about every aspect of sales tax, laws, rules and regulations regarding resale certificates vary from state to state. This post will offer up general guidelines, but if you have specific questions - Please contact your state or getting in touch with a vetted sales tax expert.
A resale certificate is a document that allows registered retailers to buy items for resale without paying sales tax on those items. Some states issue official resale certificates tailored to your business that can you print and give to your suppliers. Other states offer a template for you to fill out with your resale certificate number. Either way, you’ll need to present some form of a resale certificate document to a supplier should you want to buy items for resale without paying sales tax on those items.
In most states, your sales tax registration number also doubles as your sales tax permit number. But not always. In some states, you are required to request a separate resale certificate. Before you try to use a resale certificate, check either TaxJar’s State Resale Certificate blog posts or contact your state to determine what you need to present to buy items tax-free for resale.
Resale certificates are only to be used to buy items you intend to resale or component parts of items you intend to resale (Example: the wood used to make a table to sell.) Using a resale certificate to buy items tax free when you do not intend to sell them at retail is considered fraud – and nobody wants to deal with that!
No. You can only buy items that you intend to sell. Items like packing or office supplies that you will use to run your business are not considered items you intend to resale. (They can, however, be income tax deductions – but that’s a topic for a different post on a different blog!)
No. Retailers may use their discretion when deciding whether or not to accept resale certificates. It is not illegal for a retailer to refuse to accept a resale certificate.
Famously, Target generally doesn’t accept resale certificates from suspected resellers. This is thought to discourage retail arbitrage, and keep retail sales of in-demand products in Target stores.
Also, in many cases, retailers who accept false or expired resale certificates are on the hook for the sales tax they erroneously did not collect. This can make some retailers wary of being stuck with an extra sales tax bill. Fortunately, retailers can verify the validity of a resale certificate online in most states.
If you are required to pay sales tax on items that you turn around and sell at retail, you have options. You can sometimes reclaim the sales tax you paid. Read more in TaxJar's “Resellers: How to Recover Sales Tax Charged by Vendors” blog post.
Most of the time. But nine states will not allow retailers to accept out-of-state resale certificates. If you still wish to use a resale certificate in one of these states, one option is to register for a sales tax permit in that state. However, if you register for a sales tax permit in a state, you are also required to collect sales tax from buyer’s in that state.
Generally, you will be required to pay use tax on an item if you do not resell it. Use tax is the amount of sales tax you would have paid on the item if you had bought it at retail. You generally remit use tax on your state income tax return.
As a retailer, a customer may present you with a resale certificate. In this case, you as the retailer are responsible for deciding whether or not the customer presenting you with the resale certificate is truly buying items for resale. (You can find out how to verify resale certificates in each state online here.) For example, if the customer’s resale certificate says they own a furniture store, but they are buying household supplies, you may decide not to honor the sale. If you do accept a resale certificate that later turns out to be false, you may find yourself on the hook for paying the sales tax you didn’t collect. Ouch!
Source: TaxJar.com, Resale Certificate FAQ for Online Sellers
According to TaxJar.com, customers have many questions about how to get refunds of sales taxes paid to vendors or how to recover the tax that your business paid to vendors by passing the cost on to your customer. Both of these can be difficult questions to resolve because the rules can vary widely by state. Despite those obstacles, here are their thoughts:
The first question I normally ask people that call me on this issue is “Why are they charging you tax?” In most cases, the transactions involved are third-party drop shipments where the vendor has nexus in the ship-to state (and must charge tax) but the retailer (that’s most likely you in this scenario) does not have nexus or is not able to provide the vendor with a resale exemption certificate that is valid in the ship-to state. As such, the retailer is charged sales tax based on the rate in the ship-to state on the wholesale cost of the shipment. That’s even if you, as the retailer, are planning on reselling the products you bought and paid sales tax on.
The first step the retailer must take to avoid being charged tax is to provide their vendor with an exemption certificate that is valid in the ship to state. The validity of the certificate is based on the state law of the ‘ship-to’ state. Of the 45 states that have a state level sales tax, 35 of those states will accept the certificate of the retailer’s ‘home state.’ (Here’s a list of states who won’t accept your out-of-state resale certificate.) Assuming that the retailer is registered in their home state, the first line of attack is to ensure that the retailer has provided their ‘home state’ resale certificate to their vendors to eliminate tax in those states.
In the 10 states that won’t accept the home state resale certificate, the retailer is confronted with two choices. The first choice is to register in some or all of these 10 states so that your company can provide a valid resale certificate. In most cases, the act of registering will require that the retailer charge and collect the tax on the full retail sales price of the product sold.
If the retailer cannot provide their vendor a resale certificate that is valid in the ship-to state, the vendor has no choice but to charge tax on their sale to the retailer. Once tax is charged the question arises on how to recover the tax. For this article I will address the effectiveness of three following methods.
In one discussion I had with a retailer on this issue, they told me that they were just going include the phrase ‘sales tax’ and include the amount of tax that their vendor had charged. I strongly warned them that just labeling the tax charged to them by their vendor as ‘sale tax’ gives the impression to customers and to the state that the retailer is ‘charging tax’ to the customer and not just passing on the tax that was charged to them by their vendor. If that conclusion is reached, the state will expect that your company remit the tax that appears to have been collected and could even pursue significant penalties for collecting and not remitting tax.
For retailers are not registered for sales tax in the ship-to state where the vendor is charging sales tax, there is no 100% great way to recover sales tax charged by vendors. The retailer cannot file a refund claim and it cannot claim the tax charged on their return because they are not filing a return. One possible solution is to pass this tax on to the customer with a very clear indication on the invoice that the tax shown on the invoice is the tax charged to the retailer by their vendor. Even this method may not be acceptable in many states.
Depending on the amount of tax being charged to the retailer by their vendors, the retailer may need to evaluate the cost of registering and collecting the tax due against the amount of tax being charged to the retailer and possibly reducing the retailers profits.
Source: Resellers: How to Recover Sales Taxes Charged by Vendors by Ned Lenhart
GoVets is a platform that allows buyers and sellers to communicate directly and allows them to discuss product details, pricing, custom quotes, etc. There are many ways that you can contact a GoVets Vendor from within GoVets.com:
Please fill out the following Tax Exempt form.
If you are a Tax Exempt buyer (Government or approved Tax Exempt Organization), GoVets will not include Taxes on your purchases. If you are still seeing Taxes show up in your cart, there are different reasons why this may occur:
Buy from GoVets now, pay later
Say you want to make a purchase for $1000.
The GoVets Team has a Support Ticket System that we use to manage incoming email from customers regarding order questions, product issues, quotes, or general information. When customers have questions about a specific order that they placed on GoVets, the GoVet support team will add an update directly within the customer's Order so that the Customer and Seller have an update on the question/concern. Adding the details directly to the order and updating the status allows GoVets Vendors to respond to those issues as quickly as possible.
If you have a general question not related to an order, we often respond directly to the Email submitted when you created a Ticket.
Please note that we receive a large number of inquiries and requests each day and have a goal to respond to your questions within 1 business day. If you do not hear back, you are welcome to give us a call at 1-866-321-6321, or you can also reply to the automated Ticket Response Email with additional information as it will help prioritize a response for your Ticket.
Your order will be assigned to one of several states throughout the fulfillment process. We are want to make sure that you have access to the right information for your order throughout the delivery process. The following lists the different states for your order along with the relevant definitions:
Order Received: Your order has been received and waiting to be processed by the vendor.
Processed by Vendor: Your order has been processed by the vendor. Order has been sent the the vendor's fulfillment team / partner.
Verifying Availability: The vendor is working with the fulfillment team / partner to ensure the ordered amount is available.
Shipment Scheduled: Your order has been packaged / processed and awaiting to be picked-up and/or shipped.
Shipped: Your order has been picked up by the shipment company and is in-route.
Complete: Your order has been delivered.
Open: The order is awaiting payment or information needs to be finalized within the order by the vendor to ensure that it is ready to be processed.
Failed: Your order has failed due to credit card processing issues.
Declined: Your order has been declined by the credit card company or issuing bank.
Backordered: Your order has been delayed and will be ship at a date specified by the vendor (in the order). If a date is not specified in the order notes, please reach out to the vendor for more details.
Update Required by Vendor: Your order requires an update by the vendor before it can be completed or processed. For example - This status may occur when the customer reaches out to GoVets Support and asks for an update to the order after it has been submitted. Information is typically available in your order notes.
Update Required by Customer: Your order requires an update by you, the customer, before it can be completed or processed. For example - You may have provided invalid information that needs to be clarified / discussed directly with the vendor before it can be processed. Information is typically available in your order notes.
Return/Refund Requested: The customer requested a refund or exchange for their order. Please see your order notes for additional information.
Order Cancel Requested: The customer has request this order to be canceled by the seller.
Canceled: The seller has canceled the order for various reasons regarding the order, including customer request to cancel, supplier's inability to fulfill the order, invalid information, or other relevant reasons that are typically included in the customer notes.
Canceled (Refunded / Closed): Once an order has been canceled, it gets processed within 1-2 business days for a refund. If the order requires a refund back to the customer, that is when this refund occurs.
Order Under Review / Fraud Checking: Information that our system received regarding your order flagged our fraud detection system and requires further analysis. If we believe that your order is fraudulent, we will simply cancel it. If you believe that this was done in error, please reach out to us to discuss the matter so we can review your case. Fraudulent orders are reported to the authorities (Police and the FBI).
Canceled (Fraud Risk): Orders that have been determined by GoVets to be high risk orders due to possible Fraud Risk will be changed to this final status.
Custom Quote (Sent): A vendor may create a quote for a customer and set the status to Quote (Sent). The customer then has the option to view the quote and even pay for the items within the quote.
Client Invoice (Sent, Not Paid): A vendor may create an invoice and submit it to the customer to be paid. Until it has been paid, the invoice remains in the "Not Paid" status.
Client Invoice (Paid): Once an invoice is paid, it is changed to this status.
Archived: All completed orders that are over 90 days old are moved to the Archived status for internal administration purposes.
If your order has been updated with the status of Backordered, it means that the estimated delivery date for your order is expected to be pushed out beyond the standard 7-10 business days for more GoVets Orders. This may happen due to several reasons, such as low stock availability, items that are known to be shipped directly from the manufacturers, etc.
If you receive this status, you have the option to request a cancellation for your order or to ensure your items are still reserved and delivered according to the backorder estimated delivery timelines. Please make sure to communicate directly with the seller of the item that has been backordered. If you have any questions, you can reach out to Support@GoVets.com, but the quickest way is to reach out to the seller.
As part of the GoVets Terms that customers agree to when signing up for an account and making a purchase, if your order becomes backordered, then you consent to your selected marketplace vendor(s) charging your payment method until such time as you cancel the applicable order.
To become a vendor on GoVets your must request a Vendor account on GoVets providing your DUNS number and your company must be listed as an SDVOSB in the VA's VIP Vetbiz database.
When Vendors sign-up for GoVets, they agree to the GoVets Vendor Marketplace Agreement (VMA) and any updates made to it by GoVets. In alignment with the VMA, vendors are required to abide by all MAP prices from their suppliers and must be authorized to sell products from those suppliers on GoVets. Vendors that violate this requirement may lose their ability to sell certain or all products on GoVets and their membership on GoVets may be revoked.
Your GoVets StoreFront is basically the location inside GoVets on the web where buyers will be able to find your products and/or services. To set up your storefront you will, at a minimum, need your logo and descriptive text about your company. The GoVets Vendor E-Learning Center has a module, Setting Up a GoVets StoreFront, that covers setting up your StoreFront.
The VA has a process that many facilities call “Vendorization” that basically means verifying that an entity is authorized to do business with the VA and adding that entity to the facility vendor file in VistA. Your GoVets support team ensures you are “Vendorized” at as many facilities as possible, ensures your form is submitted to the enterprise wide Financial Services Center, and makes it easy for purchasing agents to get the information they need to “Vendorize” your company right from GoVets. For more information, please see the GoVets Vendor E-Learning Center Module: Getting Vendorized at VA Facilities
When you submit your Vendorization form to the GoVets Team, all information remains private and is only accessible by Government Buyers that have registered with a .gov or a .mil email address. SDVOSB Vendorization details are not available to other users (Consumers, Corporate Buyers).
Yes, GoVets has a feature called Government Pricing. The purpose of the Government Pricing feature is to enable Vendors on the GoVets platform to communicate pricing information meant specifically for Government customers and, when necessary, hide that pricing information from anyone who is not specifically a Government customer. The following module in the GoVets Vendor E-Learning Center provides more information: Configuring Government Pricing
Some vendors have agreements with their manufacturers that require a minimum order amount to process the order or provide free shipping. We know that buyers have many options to purchase products from many sellers on GoVets or many other Marketplaces, so adding purchase restrictions sometimes has unintended consequences.
As a marketplace, we want to provide complete transparency between buyers and sellers. When these types of restrictions apply to your orders, we currently recommend adding a statement to your Product Descriptions, in a location that the buyer will immediately read when they are looking at your product. A few example statements are provided below:
(1) This product's manufacturer has a minimum order size of $300. Your order must satisfy this amount to be processed.
(2) Manufacturer's minimum order size: $300. Orders that do not meet this amount may be canceled by the seller.
(3) Manufacturer's minimum order size: $300. Seller reserves the right to cancel an order that does not meet this manufacturer's minimum order size.
Please be aware that adding these details to your products increases friction and may decrease your chances of obtaining purchases from some of our buyers.
If there are opportunities to improve your agreements with your manufacturers or have a rolling credit with your manufacturers that takes these minimum orders in consideration, it may lead to better conversion rates for your products on GoVets.
In the event that an order must be canceled due to this order restriction, you must clearly communicate this minimum order size with the buyer to help them understand the reasoning to minimize negative feedback (for the product or seller) from their buying experience.
The manufacturer name for your product must already be available in our manufacturer list before your products can be associated with the manufacturer.
If you need a manufacturer's name added to the list of available manufacturers, please submit a request to the GoVets Support Team at firstname.lastname@example.org. We will confirm that it is not already in the current list of manufacturers and add it for you.
Our list of approved manufacturers is in thousands, so this process is intended to minimize duplicate / misspelled manufacturers, and ultimately improve the shopping and search experience for our shoppers.
The GoVets team is always adding materials for our vendors to improve how they sell the value proposition of GoVets to their customer base. Here are some useful URLs that will help you create your content or refer clients when discussing the value of GoVets:
Many of our Blog Posts have very valuable content, including:
It is also important to refer your web traffic to your GoVets Store. If you need to know the URL for your GoVets store, go to the Shop By Vendor Page, search for your company's name, navigate to your store and use that specific URL on your Website, Facebook, etc.
We are always looking for feedback on how to improve our client marketing efforts. If you have any thoughts, please reach out to us at email@example.com.
GoVets has thousands of Categories spanning our major segments that include Medical and Health, Maintenance, Repair and Operations, Home and Office, Services, and Other.
If you need a Category name added to the list of available Categories, please submit a request to the GoVets Support Team at firstname.lastname@example.org. We will review your request and determine that it is not already in the current list of categories. If not, then if your request is a reasonable category, we will add it for you.
GoVets now has a a built-in Credit Card Fraud monitoring service that automatically monitors buyers to minimize fraudulent activities, charge-backs, etc. If someone attempts to make a purchase and is considered "High Risk", the transaction will not go through and the Status of the Order will be changed to "Fraud Checking". In the Order itself, on the bottom right, there is a Fraud Score link with additional information about the risk. Anything with a score above 30 is considered High Risk at this time within GoVets. Most safe purchases are in typically <5.
GoVets has partnered with one of the industry's top Fraud Detection organizations to offer a Fraud-Prevention solution that makes smarter decisions with real-time fraud intelligence. Our integrated service provides real-time risk scoring, contextual and reputational data, and post-event monitoring to inform fraud analysis, support automated workflows, and power risk modeling. As a GoVets vendor, you become part of one of the largest data co-ops of shared reputational data on IP addresses, email address, shipping addresses, phone numbers, devices, and more. The Network represents over 2 billion transactions and events annually generated by thousands of global businesses ranging from independent online stores to Fortune 100 companies. Link fraud across multiple data elements and benefit immediately from the Network’s collective intelligence.
GoVets purchases have a Fraud riskScore that reflects analysis of a broad range of possible signs of fraud:
The riskScore enables us to make faster and smarter decisions. We use it to decide which transactions or events to accept, reject, or review, or feed it into your own risk modeling.
If you believe that a given transaction (purchase attempt) from our Fraud Monitoring Service is in fact not Fraudulent or you would like to further assess the buyer's risk, you can contact the buyer(s) directly and make a determination if you would like to accept the Credit Card over the phone. Either way, an item that is flagged as Fraudulent (Status = "Fraud Checking") does NOT get charged to your credit card unless you take a specific action to do it manually.
Most, if not all GoVets Vendors will want to setup their store to support Purchase Orders (Invoicing). Many GoVets Government customers will want to purchase your items using a Purchase Order that allows GoVets vendors to send an Invoice to receive payment offline (e.g. via the Tungsten Network or similar Government Invoicing System).
To configure this payment option, please navigate to the Vendor Admin Portal and login (or Register as a Vendor if you are not already a vendor on GoVets). Once you are logged into the system, navigate to the Administration Menu (top right of browser), then select payment methods.
On the Payments methods page, select the plus (+) icon, and under the General tab, select "Offline" as your Processor of choice. Give this Payment option a name such as "Purchase Order", and the Payment Category is called "Other Payment Options". For User Groups, we recommend only selecting "Government", so only customers logged in as validated Government Users can have access to this Payment option.
If you would like to have a Payment type that is specific to a type of user (e.g. Government), then in the General Tab, under the User Groups section, only select "Government". Otherwise, all visitors/customers will have access to the given Payment Option.
Shipping is configurable for each vendor store and can be setup based on your specific needs. The default shipping that vendors inheriting for commercial purchases is 3.99 up to $50 and 7.5% above $50. However, vendors can configure any type of Shipping options, including any number of tiers. Carrier calculated shipping is also available on GoVets.
To configure shipping options, please navigate to the Vendor Admin Portal and login (or Register as a Vendor if you are not already a vendor on GoVets). Once you are logged into the system, navigate to the Administration Menu (top right of browser), then select 'Shipping & Taxes' > 'Shipping' methods.
On the Shipping methods page, you will see the default shipping methods that are created when your store is created. Any items on this page can be enabled or disabled. To add another Shipping Method, select the plus (+) icon (top right), and select 'Add shipping method'. You can add relevant details, weight restrictions, and an image to this Shipping Method that will be shared with users during the Checkout process.
You can specify if the rate calculation is calculated in realtime with one of the major carriers or if it is done manually.
You can also configure 'User Groups' for Shipping Options. For example, you may only want certain shipping options to be available certain users (example: only Government Users can get Free Shipping). Check the relevant box associated with the desired type of user. The default is "All", meaning that the shipping option is available to everyone, regardless if they are logged in or not.
When you're done, select the Create Button and the Shipping option will be available to your buyers. You can create the above steps for other payment options that you prefer for your organization.
If you need to change the email address where order and/or RFQs details are sent, please follow these steps as shown in the images below:
STEP 1) Navigate to the Vendor Admin portal then navigate to Vendors > Vendors
STEP 2) CLICK on the ID value selected beside your Company's name to Open your company's profile
STEP 3) Go to the General Tab and change the email address on this tab (about half-way down the page).
STEP 4) Select SAVE (top right).
NOTE: It is also recommended to setup email forward rules on your local email server to forward Order Details or RFQ messages to the relevant departments / individuals within your organization. Some vendors have created a generic email within their email server for GoVets (example: GoVetsemail@example.com), and then applied the above rules to that inbox.
The GoVets Team wants to maximize the quality of our customer's shopping experience. Product and category organization is a big part of this experience.
When all vendors are on-boarded to GoVets, they will only have access to a subset of the overall categories on the platform. If you need additional categories for your products, please submit a request to Support@Govets.com that includes the list of categories that you would like to have included to your vendor profile, along with a set of example products (ideally already added to their vendor store) to ensure that the products align with the requested categories.
We will review your request and add the categories to your vendor profile as soon as possible. If we have any questions/concerns about the request, we will let you know.
Your products should only be associated with relevant categories on the GoVets Store. The maximum number of categories that you can assign to a given product is 5.
Note: The GoVets team often audits vendor products for content quality. If we find any products that have more than 5 categories assigned, we reserve the right to either remove categories or disable the violating products. However, we will notify you when any changes are made to your products and often may simply notify you ahead of time regarding the violation so you can make the corrections yourself.
If you do business with the government on GoVets, you must adhere to the following rules:
1) You must provide Free Shipping to all Government Buyers - A Government Buyer is a buyer who is in the Government User Group.
2) Sales to the Government are Tax Free - Government Buyers are exempt from taxes.
3) Government Contracted Pricing must match Government Contracted Pricing on GoVets.
4) You must respond to a Government Order within 1 Business Day.
If you do not adhere to these rules, as specified in the Vendor Marketplace Agreement, we reserve the right to disable or modify your account.
GoVets has an integrated tax processing module (TaxJar.com) that calculates taxes for buyers based on their user profile and their location (i.e. Government Buyers are tax exempt). This tax module impacts you as a vendor if you have nexus in more states than the state specified in your GoVets vendor profile (i.e. your home state).
The GoVets integrated Tax Module interfaces with TaxJar.com to automatically calculate taxes for our buyers. If you only have nexus in your home state (single state), then you can use the built-in integration that GoVets offers all of our vendors at no extra charge. However, if you already have a TaxJar account or have several transactions and would like more sale tax tracking and reporting capabilities, we recommend that you setup your own TaxJar account to have access to these sale tax transactions throughout the year. Once your account is setup, you must then configure GoVets to interface with your TaxJar account.
If you have Nexus in more than one state, then you must setup an account with TaxJar.com to properly charge and calculate taxes. In your TaxJar.com account, you must specify all the states in which you have nexus. Once the account is setup, you must update your GoVets Account to interface with your TaxJar account. The following TaxJar.com questions allow you to further understand your company's unique circumstances related to sales taxes in different states.
Physical presence can mean a number of things, including:
If you suspect you might have sales tax nexus in a state, you could check with that state’s taxing authority to determine whether or not you have sales tax nexus.
"Nexus" is a physical presence that's significant enough for you to be required to comply with that state's sales tax laws. (See: Sales Tax Nexus Defined.)
You'll always have nexus in your home state where you are located. The most common causes for nexus in other states are:
TaxJar has more details about nexus here.
If you have nexus in a state, you would want to register for a license to begin collecting sales taxes from customers in that state.
According to TaxJar.com, if you have sales tax nexus in a state, then you must collect sales tax from buyers in that state.
This means you must determine the sales tax rate in that state, plus any local sales tax that might apply. For example, the sales tax rate in Beverly Hills (90210) is 9%. That includes a California state rate of 6.5%, plus a Los Angeles County rate of 1% and a district rate of 1.5%.
To configure your GoVets account to communicate with your company-specific TaxJar.com account, please follow these (4) steps:
1) Setup an account on TaxJar.com. Select the plan the best represents your company's monthly transactions.
2) For each state that you have Nexus with, there is a section called "
3) Once you are setup, you must obtain the SmartCalcs API Key information to use within your GoVets Vendor profile. In TaxJar, select 'Account', followed by 'SmartCalcs API', then select the 'Live Token Value', which looks similar to the following:
2f9fdf763a6aff31133a2ee7f347c609 (note: this is an example token)
4) Once you have the token value, login into your Vendor Admin Portal on GoVets.com. Once you are logged in, select the 'Vendors' menu item from the top (next to the website drop-down). Select the 'Vendors' option again, the select your vendor name to open the profile. On this screen, click on the 'Add-ons' tab then scroll to the bottom of the 'Add-ons' tab. In the TaxJar section, there is a field called 'API Key'. Copy / Paste the Token value from Step 2 above in this text box. Select Save and your purchases will then include taxes based on your nexus states. Please make sure there are no invalid or empty spaces at the beginning or end of your API Key or it will not function properly.
According to TaxJar.com, like almost everything else in sales tax, the laws around taxability of shipping charges you pass along to your customers is not universal. Some states say it’s taxable. Others say it’s not. Imagine how much easier sales tax would be if the states worked together? This post is for online sellers who need some guidance on how each state handles shipping charges. Sort through the list below to find your state as well as other states in which you have sales tax nexus. Here are some important assumptions to keep in mind as you use this list:
Here are the states where shipping is taxable - that is, when you add shipping charges to an order, the taxes charges are based on the total amount that includes shipping:
These states say shipping charges are not taxable if you show the charge separately from the selling price of the item. They are taxable if you include the charge as part of the price of the item.
NOTE on Missouri: Starting August 28, 2017, shipping (as long as the charges are separately stated from the price of the item) will no longer be taxable in Missouri. You can read about the change to Missouri’s shipping taxability law here.
Nexus is required for a state to impose a tax collection requirement on a company. However, a state won’t prohibit a company from registering to collect tax if it doesn’t have nexus. So, yes, you can voluntarily register to collect and remit tax. In some cases a customer might request the seller to collect tax to minimize their use tax requirements. Or maybe the company had nexus due to the presence of an employee or location in state but it has now closed. These could be reasons to voluntarily collect the tax. But, you must register with the state prior to collecting the tax. For more information on registering to collect and remit sales tax, visit our How do I know if I should be collecting tax in a state?
It is important to realize that once a company is registered to collect tax, it is subject to all the laws just as if it had nexus. Tax must be collected on all taxable sales and exemption certificates must be obtained to support any exempt sales. A company which voluntarily registers due to the request of one customer can’t just collect tax on sales to that customer. It has to collect on all sales into the state. The company is also potentially subject to audit.
There are some protections and limits to exposure for companies that register under the Streamlined Sales Tax system as a voluntary seller. See our What is the Streamlined Sales Tax Project (SSTP)?
Source: Sales Tax Institute
As a vendor on GoVets, youl should always be looking to expand your marketing efforts to give your customers more reasons to buy more items within your vendor store. One great way to do this would be to include Promotions / Coupon Codes for your Vendor Store.
GoVets has established a Promotions Page (on our website footer) - This page contains all ACTIVE Promos and coupon codes. These can be deals for specific products, sale items in your store, Free Shipping over a specific amount, etc. Each vendor should think about ways to promote their products, drive more sales, and conversions by adding promotions or coupon codes. If you need help along the way, please reach out to GoVets Support (Support@Govets.com) and we will work with you to get any type of promotion add for your store.
If you would like to add the promotions or coupon codes yourself, please refer to the following FAQ:
As you add Promotions for your individual store, they automatically show up on the Promotions Page (and disappear if the codes expire).
GoVets will also be showcasing Promotions and Coupons on the home page at some point in the future.
We have a few simple recommendations for adding your promotions / coupon codes to the GoVets Marketplace:
Disclaimer: Promotion and Coupon Codes that violate our general guidance or the Vendor Marketplace Agreement will either be disabled, hidden, or removed from the system.
All GoVets Vendors have the ability to add promotions (i.e. promo code, coupon codes), for their specific store.
In the Administration panel, go to Marketing → Promotions.
Click the + button in the top right corner and choose Add cart promotion or Add catalog promotion:
The promotion creation form will open. Fill in the information on the General tab:
Name—the name of the promotion as it appears to customers and in the Administration panel.
Detailed description—the full description of the promotion. It appears on a special page that lists all promotions in your store (
Short description—the description of the promotion as it appears on the storefront when a customer views an order (My account → Orders).
Use available period—if you tick this checkbox, the promotion will only be available for a period of time that you specify:
Priority—the order in which the promotions are applied. For example,
1 is a higher priority than
0 is the highest priority. Promotions with higher priority will be applied first.
If two promotions have the same priority, they are applied in the same order as they are retrieved from the database.
Stop other rules—if you tick this checkbox, other promotions with lower priority won’t apply to an order when the current promotion is applied.
The Stop other rules checkbox doesn’t affect the promotions with higher priority, or promotions of other types. For example, a cart promotion can’t stop a catalog promotion.
Status—the status of the promotion (Active, Hidden, or Disabled).
Switch to the Conditions tab. This tab determines in what cases the promotion applies.
Click the Add condition button and choose the condition from the dropdown list. Most conditions require you to enter additional information.
You can create multiple conditions. Please note the phrase at the top of the condition list:
If all/any of these conditions are true/false. By choosing between all and any, and true and false, you determine when the promotion applies.
Switch the Bonuses tab. This tab determines what bonuses are given when a promotion applies.
Click the Add bonus button and select a bonus from the dropdown list. Most bonuses require you to enter additional information.
Click the Create button.
The following Snippets provide information on how Free Shipping be setup for your Store. These Snippets are from the GoVets Gear Promotions Admin page, and the actual Promotion is available on the GoVets Promotions Page.
If you need help to set up a promotion, please let us know, but its often better for you (as a Vendor Admin) to figure it out in case you plan on doing a bunch of these promotions or coupons for your store, which is what we recommend.
Note: A catalog promotion has less options and will not allow you to create free shipping promotions.
Potential GoVets clients / buyers have the ability to request custom quotes for specific products or for large quantities through the GoVets Request Quote page.
GoVets vendors have access to RFQs by navigating to our RFQ portal. The RFQ portal contains RFQs from customers that have long turn around times for vendor responses. When clients submit quick turn-around requests, GoVets helps them determine the best solution and vendor base on product availability within the GoVets marketplace.
GoVets Vendors must be logged in to view RFQs.
Note: Due to the popularity and high demand of the RFQ Portal, GoVets is in the process of enhancing the RFQ Portal to support Buyer/Vendor communications, bidding and notifications.
These updates will be available in Q2/2019. If you have any questions or suggestions on our updated portal, please contact us at support@GoVets.com.
The GTIN (Global Trade Item Number) is an identifier for trade items. Such identifiers are used to look up product information in a database which may belong to a retailer, manufacturer, collector, researcher, or other entity. Additional GTIN information is available on Wikipedia, GTIN.Info, and GS1
The GTIN is often referred to as the UPC, which is a numerical representation of your product's barcode.
GoVets highly recommends adding GTINs for all of your products. We currently have a growing suite of integrations with several other Marketplaces and will give our Vendors the opportunity to resell and/or advertise their products - All these Channels require a GTIN for >90% of our products. There are some exceptions that these channels may accept and there are cases where a GTIN truly is not available. However, for the most part, a GTIN should be added to your products.
You can add a GTIN for your product by editing your product and going to the Features Tab. The GTIN feature is now available.
GTINs can only be obtained from your Manufacturers. The GoVets Team has looked at other ways to obtain the GTIN for our products, but the same answer keeps coming back to us: "You need to get it from the manufacturer." We are always looking for ways to automate this process and to find ways to improve product data quality for our products, but this needs to be obtained by each Vendor.
Please have your manufacturer contact the GS1 US for your number. Only the GS1 US issues certified UPC GTIN numbers. The contact information for the GS1 US is:
7887 Washington Village Drive,
Dayton, OH 45459
Telephone: (937) 435-3870 Monday - Friday 8:00 a.m. to 6 p.m. EST
Fax: (937) 435-7317
Product Manufacturers Only: Who needs a UPC number?
If a company (i.e. manufacturer) sell products to a distributor or a retailer, those products may need a UPC bar code that represents a "Global Trade Item Number" (GTIN). Most retailers doing scanning of merchandise at the checkout counter or selling their products on popular E-Commerce websites (such as GoVets, EBay, Amazon, Shopify) will likely require a UPC/GTIN. If the retailer requires a UPC number, then before you can label your merchandise, you must get a unique UCC Company Prefix from the single authority, the GS1 US (formerly the Uniform Code Council) that exclusively controls the assignment of numbers. Many national chains may require a copy of your Uniform Code Council (UCC) (GS1) letter identifying your company’s bar code. When you get a number, you will also get a certificate from that body authenticating your number; most retailers will demand proof of that certificate to verify that your number is an authorized unique number and is registered to your company.
Product Manufacturers Only: What if I just want to do a simple inventory?
If you do not plan to sell the products that you want to bar code to retailers for resale, and you simply want them bar coded for internal use (like inventory, or tracking) then you DO NOT need to get a number from the GS1 US. For this application, you can use any numbering system you like, and any bar code type you want. UPC bar codes are not required, or recommended - you can use Code 39 or Code 128, or any other bar code type for that matter, many of which are much more flexible.
Product Manufacturers Only: Now that I know I need a UCC Company prefix, where do I get it?
In order to get a UCC Company Prefix, you must apply for membership to the GS1 US (formerly the Uniform Code Council). There is a fee for membership and it is based upon the information you provide about your company. Fees begin at $250, plus annual renewal fees starting at $50. The full pricing structure can be viewed on the GS1 US website: http://www.gs1us.org/get-started/im-new-to-gs1-us. You can apply online or by phone.
For more information contact the GS1 US Office by Telephone: (937) 435-3870 Monday - Friday 8:00 a.m. to 6 p.m. EST
What is a UPC bar code?
If you buy products in a retail environment, then you are familiar with the bar codes you see on most products in any of your local retail stores. This is called a GS1-12, or UPC-A code, it is 12 digits long and looks something like this:
The UPC number itself is referred to as the GTIN - Global Trade Item Number. The GTIN is made up of your GS1 Company Prefix and the number that you have assigned to that unique product.
The UCC Company Prefix is a 6-9 digit number assigned to you by the GS1. The number of digits is determined typically by how many products you will need to assign numbers to. If you have 50 products that require unique numbers, you would probably be assigned a 9 digit UCC Company Prefix (That leaves 2 digits to represent your items). In the bar code sample to the left, a 6 digit number, "012345" had been assigned. This number will represent the manufacturer on all of their products as well as in any EDI (Electronic Data Interchange) applications.
The second set of numbers are used to reference the specific product. It is called an "Item Reference Number". This number is not assigned by the GS1. This number is up to the manufacturer and is often assigned in a random manner. In the example bar code above, the Item Reference Number is "67890". Depending on how many items you have requested numbering for, this Item Reference Number may be 1, 2, 3, 4 or 5 digits long.
The last number is a check digit calculated from the previous 11 digits. It is not randomly assigned. Most bar code printing programs will calculate this check digit for you. The check digit for the example above is "5".
The following fields are either required or optional when importing products to your GoVets Vendor Store:
REQ'D / OPTIONAL
This field includes the product name. The name must be unique (no duplicates). It cannot have any special characters or white spaces at the beginning or end of the product name.
|Unit of Measure (UofM)||Required||
The inventory unit of measure for the product. Ex: Each, Box, Case, etc. Please provide information that makes it as easy as possible for customers to understand what they are purchasing.
The amount of items that are grouped within each Unit of Measure. Example: If a product is being sold in quantities of 6boxes, then UofM= Case, and UofM Quantity = 6.
Please specify the Manufacturer (or Brand) for each Product.
|Manufacturer Part Number||Required||
The product's part number (MPN) as designated by the manufacturer.
This field indicates if the product listing should be Active, Disabled, or Hidden in your GoVets store. Specifying 'Active' indicates the product listing will be visible. Specifying 'Hidden' indicates the product listing is still accessible with a direct URL but not visible in search results. Specifying 'Disabled' indicates that the product can no longer be view, accessed or purchased.
This field specifies the shipping weight of this item (LBS).
|Government Contract Vehicles||Optional||
This is a searchable, comma separated, list of contract vehicle identifiers. If the product applies to multiple contract vehicles, you can add all vehicles in this field, but they MUST be separated by a comma. Please only provide the name of the Contract Vehicle(s). Do not include Contract vehicle details/definitions/contacts/etc.
The list price for the product - before any sales.
The commercial (sale) price that the product is being sold for - This price is typically equal or less than the list price.
The Government (sale) price that the product is being sold for - This price is typically equal or less than the list price.
A short description of the product. Used in the Product Catalog and the Compare Views screen.
A long description of the product. HTML or plain text can be included in this field. The GoVets team strongly recommends using HTML for product descriptions.
Assign all Product Categories to one of the GoVets Categories.
A comma-separated list of fully qualified product image URLs. Maximum file size 1MB for each image. Recommended minimum width is 200px. Recommended file types: JPG, PNG, GIF. Images can also be included without URLs if all Images are available in a separate file. *** The preference is to include URLs.
GoVets highly recommends adding GTINs for all of your products. We currently have a growing suite of integrations with several other Marketplaces and will give our Vendors the opportunity to resell and/or advertise their products - All these Channels require a GTIN for >90% of our products. There are some exceptions that these channels may accept and there are cases where a GTIN truly is not available. However, for the most part, a GTIN should be added to your products. Click here for more details on GTINs within GoVets.
The minimum quantity of products that can be purchased during a single transaction. When this field is blank, there is no minimum quantity.
|Maximum Quantity||Optional||The maximum quantity of products that can be purchased during a single transaction. When this field is blank, the maximum quantity is UNLIMITED.|
|Estimated Delivery Time||Optional||The maximum quantity of products that can be purchased during a single transaction. When this field is blank, the maximum quantity is UNLIMITED.|
|Age Group||Optional||If your product is associated with a specific age group, specify it in this field: newborn, infant, toddler, kids, adult|
If your product has a specific color, specify it in this field. Separate colors with slash if there are multiple colors. (Maximum of 40 characters per color).
If your product is intended for a specific gender, please specify it in this field. Options are: female, male, unisex.
If your product has a specific size, please specify it in this field. This field has a maximum of 100 characters.
|Item Group ID||Optional||
Required if item is a variant. ID for a group of products that are variants.
There are many ways to add products to GoVets. This all depends on the quantity of products you intend to add to GoVets. The GoVets Team has several options to help you successfully add your products based on your needs.
# PRODUCT IMPORTED
|LOW (< 25)||
If you only intend to have a few products on GoVets, we recommend manually adding your products by going into the Vendor Admin Portal, select the Products drop-down and select Products from the list of options.
|MED (< 10,000)||
PRODUCT IMPORT TOOL (PIT):
Vendors that have a larger product data set typically want to use the GoVets Product Import Tool (PIT). Using the PIT ensures that your products adhere to Product Data Quality guidelines withing GoVets and ensures that your import has a higher chance of being successful. There are different formats for Features and Categories that your Import File must adhere to and the Product Import Tool ensures that these rules are followed. The Import tool then generates a file that you can use during the Import process within GoVets. For More Details on using the PIT, please refer to our E-Learning Center and review the topic on Preparing a GoVets Catalog and Importing Products to GoVets.
|HIGH (> 10,000)||
GoVets Vendors with a significant catalog size will likely require support from the GoVets Support Team. Importing very large data sets has challenges related to the organization of your data, managing known issues and limitations related to Excel and CSV Files and ensuring that your import can be completed in a timely fashion. We will work with you to perform this activity. However, we HIGHLY RECOMMEND preparing your product Catalog ahead of time within a PIPE-DELIMITED TEXT FILE, and please include the REQUIRED and OPTIONAL fields to minimize back-and-forth Q&A about your data. We are here to support you and to ensure your success so please reach out to GoVets Support anytime, so we can help.
All vendors can add additional users to help manage their orders, products, web-pages, FAQs, etc. To add another administrator:
1) Please Login to the GoVets Vendor Admin Portal
2) Once you are logged in, select Customers > Vendor's Administrators
3) On this page, select the "+" icon on the far right of the page to add another administrator.
4) Enter all relevant Admin details and select SAVE.
GoVets provides vendors the ability to export all order details. There are 2 main ways to do this:
The following statues are used to determine the status or your orders in the order export file.
GoVets sends out invoices to all vendors on the marketplace once per month based on orders that meet one of the following criteria for the given month:
|Order Received: P|
|Processed by Vendor: E|
|Update Requested by Customer: W|
|Verifying Availability: R|
|Shipment Scheduled: V|
|Awaiting Customer Call: Y|
|Client Invoice (Sent): K|
|Client Invoice (Paid): Z|
|Custom Quote (Paid): X|
Orders with the following criteria are not charged a marketplace fee:
|Under Review / Fraud Checking: Q|
|Order Cancel Requested: G|
|Canceled (Refunded): H|
|Canceled (Fraud Risk): U|
|Client Invoice (Not Sent): J|
|Custom Quote (Not Sent): L|
|Custom Quote (Sent): M|
It is the vendor's responsibility to pay the invoice within 30 days to ensure that their store remains active. If the status of an order changes after an invoice has been sent, they can submit a claim on the GoVets Vendor Marketplace Fees Invoice Credit Request Form. The claim must include attachments that include the relevant orders and proof that justifies receiving credit on a future invoice.
Claims will be reviewed as quickly as possible by the GoVets Team. Approved Claims will be reflected on the following month's invoice in the form of a Credit towards future vendor marketplace agreement fees. Credits are not refundable.
Invoices that are not paid within 30 days will lead the vendors store being temporarily closed until the invoice has been paid. If your store has been disabled due to non-payment, once a payment has been received, your account will be reviewed and your store will be re-enabled within 2 business days.
GoVets has a zero-tolerance policy that will lead to a vendor's account to be disabled for several reasons, including, but not limited to the following:
Once your vendor store has been disabled, if you would like to re-enable your account, you must submit a request to Support@GoVets.com to review your request - Please include information that supports your request or petition to re-enable your vendor store. We will review your request and make a decision on re-enabling your account or permanently banning your organization from doing business as a Buyer or Seller on GoVets.
As a seller (vendor) on GoVets, you want to minimize the risk of incurring a chargeback or loss of assets/property that are sent to a customer. There are many best practices out there that can help. This FAQ is only intended to provide some of the available guidelines out there. We will continuously update this section over time and are always open to your feedback.
1) Review the Fraud Score for your order. All orders have a Fraud score - Open the order within the Vendor Admin Portal. On the bottom right of the order, you'll see a Fraud Risk Score. Most safe orders have score that is in the low single digits. As the risk score increases, you may want to evaluate the risk of the customer. We currently have a threshold of 15, where anything above 15 is not processed and the credit card is not charged. GoVets has integrated with MaxMind to evaluate the risk of each transaction - the score is based on several factors, including IP Address, E-Mail Address, Ship-To vs. Bill-To locations, successful/failures of previous orders associated with the same user, etc.
2) When an order has a different Ship-To vs. Bill-To, you may want to give the order a second look and determine if it makes sense reaching to the customer, including calling the number on the order. We have noticed that many numbers on fraudulent orders are invalid. However, fraudsters may still provide a legit phone number and speak with you so just keep this in mind.
3) Time of Order - Depending when orders are made, it may help you understand more information about the buyer. For example, orders made in the middle of the night for certain items may be more suspicious than during the date. Again, use this information in combination with other factors above.
4) Purchase Orders from Customers: If you receive a PO from a customer, there is more risk, so at times, it may make more sense to qualify the customer. Please note that in most cases, customers that are able to submit POs are either Government entities (.gov or .mil address), or have a pre-approved commercial account with GoVets that allows them to submit POs. Commercial organizations that want to submit POs must apply for this capability on GoVets, and must submit a D&B report along with Credit References.
5) If you have any additional questions about an order or customer, you can also reach out to GoVets Support and any questions you may have about an order or customer. We will provide any information we have to help you make a risk-based decision to complete a transaction / order from a customer.
6) If you have any feedback to help our community, please send us an email to Support@GoVets.com.
One of the benefits that GoVets offers is to allow our sellers (vendors) to set different prices for different buyers on the system, including Consumer accounts, Corporate Accounts, Government Accounts, or even Custom Users / Accounts.
To add different prices for a specific product, follow these steps:
To make updates to prices for a large quantity of products, please follow these steps:
GoVets vendors are emailed a batch report (.csv format) that includes all orders that have been set to "Shipped", "Completed" or Canceled (Returned/Closed) throughout the reporting period (e.g. previous month). Vendors will receive funding for orders that have been Completed or Shipped. Vendors will only be paid for items that are paid via approved GoVets Payment Types (CC or PayPal). If a payment is received over the phone by the vendor, the system expects that the vendor processed the payment with their own internal credit card system. If an order is received via Purchase Order / Invoice, the batch system expects that the vendor received payments separately from their customers for those items. Credit Card Fees and GoVets fees are included in the report (see columns "CC" and "GV", respectively). The "PGW" column (Payment Gateway) indicates if the fee is related to PayPal ("P") or Credit Card ("C"). At times, the GoVets team will manually process an order by taking credit card information from the customer or investigating orders that are under review / fraud checking, or similar.
Batch Report Columns:
Type: This field indicates if this row represents a Credit (addition) to the vendor's Batch Report or a Debit (deduction). Credit is an amount owed to the vendor by GoVets. Debit is an amount owed to GoVets by the Vendor.
OrderID: This column represents all GoVets Customer Orders for the reporting period.
AMT: Amount associated with each order that will be credited or debited. For completed or shipped orders, this is the order amount. For items that have already been shipped/delivered but the customer receives a refund, this amount will also include the order amount. This
CC: The Credit Card (or PayPal) fee.
PGW: Type of Credit Card Fee -- CreditCard ("C") or PayPal ("P").
GV: GoVets Fee
NET: Net amount for the item after subtracting fees from the amount (AMT - CC - GV)
CUM: Cumulative amount for the Batch report.
Orders that remain incomplete during the reporting period are not included in the report or funding cycle. They will be picked up during the next batch report and funding cycle.
Orders that have been cancelled/refunded are issued an administrative fee of $0.50 at this time.
As a vendor, if you need additional emails added to the batch report, please reach out to Support@GoVets.com.
If you have any questions, please submit the following form to Govets Support.