We are proud to announce that we have just surpassed 5,000 Reviews on TrustPilot with an amazing rating of 4.8/5. All reviews are qualified reviews of GoVets customers based on their experience with GoVets. After an order is complete, customers receive a request to rate us on TrustPilot and provide some feedback about the product they purchased and their experience with GoVets. We have treated this platform as a means to collect feedback (positive and negative) to help us understand what we're doing well, where we can improve and lessons learned going forward to further enhance our processes, platform, customer service and product offerings.
Over the years, this feedback has helped us make some difficult decisions to help us pivot GoVets in the right direction. While we absolutely love the positive ratings, it's often the negative feedback that is a form of leading indicator or bellwether on areas that we need to address before they become
Now that the Biden Administration has signed the historic $1 trillion "Build Back Better" infrastructure bill, this is a great opportunity for the Government to support U.S. business, Service-Disabled Veteran-Owned Businesses and fulfill their set aside commitments to businesses, such as GoVets by shopping on GoVets - the Nation's Largest Veteran-Owned Online Store. GoVets is a VA-Verified Service Disabled Veteran Owned (SDVOSB) business, registered in SAM.gov. and compliant with Section 889 of the NATIONAL DEFENSE AUTHORIZATION ACT. We now offer millions of products with 100% free freight and parcel shipping - Most of our products can support many key areas targeted by the Infrastructure
Happy Veterans Day from the GoVets Team. We thank all Veterans, Active Duty Servicemembers, and First Responders in this great country! We thank you all for who you are, what you do (or have done), what you have sacrificed (or willing to) and what you stand for.... GoVets is 100% here for you and will continue to be here as our growing community of customers stands with us to help our heroes. As we grow and expand our partnerships with non-profits throughout the country, we are always looking for ways to expand our reach and our ability to make a positive impact on your lives. We are always looking for feedback on what we can do to help you. We will be releasing some amazing features to further support our veterans in the near future, so make sure register and stay in touch.
Over recent years, the GoVets team has had the opportunity to interact with tens of thousands of customers from all over our country. We have received so much feedback on what we do well and where we can improve. Like many other online stores, we have had our share of challenges related to supply chain issues (yes.... primarily related to COVID-19), but these challenges also turned into opportunities for the company, allowed us to fully understand these supply chain challenges and allowed us to optimize our technology to provide the best possible stock availability updates from our suppliers for locations throughout the country. While we have kept our commitment to offer millions of products to our customers, we have also refined our product line to eliminate suppliers and partners that were unable to meet our quality expectations when it comes to performance, technology, data quality, customer service and positive impact on U.S. business. While our product